Samsung Galaxy Note 7 Replacement Issues
The Samsung Galaxy Note 7 was first released last August 19, 2016. The said phone was expected to be one of the best android phones in the market. Its unique body design, speed, and features captivated the heart of Samsung lovers and also non Samsung users. Weeks after the released, some users reported that their Samsung Galaxy Note 7 exploded. After the Note 7 explosion news, Samsung has announced a global recall of the Note 7 which must be returned or replaced. Don’t be satisfied once your phone was replaced because Samsung Galaxy Note 7 replacements still have issues.
Users who received the Galaxy Note 7 replacements are reporting that their phone has an issue of overheating and battery drains easily, even when charging.
According to YTN, a user surnamed Choi, claimed that his Note 7 lost a percentage in power every second, even though the battery indicator showing the thunder label during charging.
“I’ve charged it (Note 7) all night after the battery went below one percent, but it didn’t charge over 10 percent,” Choi told the news.
YTN conducted its investigation and found out that the phone with 75% battery level lost battery power to 49 percent after 39 minutes while charging.
According to Samsung spokesperson, the problem is “completely unrelated to batteries,” saying that the incidents are “isolated cases” in relation to mass production issues. They also added that “close examinations” are ongoing.
Samsung started providing Galaxy Note 7 replacements in the United States lately and it claims that it has exchanged approximately 500,000 units so far. In the wake of the recall, a total of $26 billion was wiped from Samsung’s value. Analysts said that the company could cost the up to $1 billion (£770m).
Below is the Samsung Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
As a Samsung user, we are looking forward for the completely resolved of Samsung Galaxy Note 7 Replacement Issues especially when charging.